Refund policy
Mindiful.Store is a way to show your support of the Mindiful® Mission.
We are an independently owned company and this shop is supported by a print-on-demand service that has been assessed for quality of goods and designed with the loving care and attention by our Mindiful® Designers. (And so you can share in the fun of the Mindiful® Friends and home!)
Print Color Acknowledgment: Please note that some of the colors may not be as vivid when printed. (CMYK vs. RGB) Unfortunately, it’s not always possible to reproduce the bright and saturated colors you see on your retina screen to tangible products. This is because printers can't reproduce the full RGB range. This is true of all printers, and not just an us thing! In most cases, the differences between both color modes might not be very significant. Here is some more information if you want to learn more.
All sales are final.
Mindiful.Store utilizes a print-on-demand service in order to focus its efforts on developing education and technology, which means that all products are unique and produced only once ordered.
This also means that returns and exchanges are not supported if you order the wrong size, color, or simply change your mind.
Damages and Issues
However, in case of a damaged product or a manufacturing error, we offer a free replacement or a refund if you contact us within 30 days of product delivery and follow the steps below.
1. Please get in touch with our team by emailing hello@mindiful.io using the Title "Order Issue", Specifying your Name, Email, and Order Number.
2. Provide a clear photo showing the issue.
3. Let us know what you would like to do: Request Refund or Request Reprint
Examples of Issues:
| Issue | Required evidence |
|---|---|
| An issue with the quality of the print or embroidery | A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame. |
| An issue with the print placement (distance from collar, off-center, etc.) |
A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape. For DTG products, there is a tolerance of 0.5" for print placement. |
| Print in the wrong area | A clear photo of the product you received, folded in a way that clearly displays both sides. |
| Wrong product | A photo of the product that was received, with the size tag clearly visible as well. |
| An issue with the product (incorrect size, brand, quality) | A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame. |
| A product sizing issue (manufacturer’s defect) |
A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface. The tolerance is +/- 1” for adult garments and +/- 0.5” for baby clothing. |
| An issue with an electronic device (manufacturer’s defect) | A video or photo where the issue is clearly visible or shown, and demonstrate the troubleshooting steps being performed. |
|
Delivery-related product damage |
A photo or video of the received product where the package and the issue are clearly visible. |
|
Reprinted item has the same issue as the original item |
A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible. |
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@mindiful.io.